FAQ'S
How long does it take to process my order?
Orders are typically processed within 3–5 business days, excluding weekends and holidays. Custom design orders may take an additional 2–4 business days for file review and preparation.
What are your shipping options?
We offer Standard Shipping (3–7 business days) for a flat rate of $4.95. Orders over $100 qualify for free shipping.
How do I place a custom t-shirt order?
To place a custom order, simply contact us at onbrandteehq@gmail.com with your design idea. We'll walk you through the next steps including file submission, design approval, and pricing.
Will I receive a tracking number?
Yes! Once your order is processed and shipped, you’ll receive a confirmation email with tracking information.
Can I change or cancel my order after it's placed?
If you need to change or cancel your order, please contact us as soon as possible at
onbrandteehq@gmail.com. We’ll do our best to accommodate changes before your order is processed.
What should I do if I received the wrong item or a defective product?
We're sorry for the inconvenience. Please email us with your order number and a photo of the item. We'll make it right as quickly as possible.
What sizes do your t-shirts come in?
Our t-shirts typically range from size S to 3XL. Size availability may vary by design, so please check individual product pages for details.